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Maria Martinez Customer Success How - savanna-tula.ru
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Maria Martinez Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue


Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

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Dale Midgley Golden Circle Secrets. How to Achieve Consistent Sales Success Through Customer Values & Expectations


A father and son sales team reveal the secrets of sales success In Golden Circle Secrets, father-and-son team Dale and Ben Midgley show management and the sales team how to achieve consistent success in sales. Based on a unique new strategy that responds to customer values and expectations, the Midgleys reveal how sales and management are inseparable components of sales success that must work in tandem to produce consistent results for an organization. Sales increase when management and its sales force are on the same page. The «golden circle» is based on a customer-oriented business system specifically designed to help companies attract and satisfy customers and energize employees, while maintaining a consistently healthy level of profits.

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Bob Kelleher Customer Experience For Dummies


Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises. The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more. Gives you the tools you need to target customers more precisely Helps you implement new social and mobile strategies Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels Explains how a fully-engaged customer can help you outperform the competition Learn how to respond effectively to customer feedback Your brand's reputation and success is your lifeblood, and Customer Experience For Dummies shows you how to stay relevant, add value, and win and retain customers.

1980.08 RUR

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Luis Maria Martinez Rodriguez Los dones del Espíritu Santo

Jeff Sauro Customer Analytics For Dummies


The easy way to grasp customer analytics Ensuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. Customer Analytics For Dummies shows you how to measure each stage of the customer journey and use the right analytics to understand customer behavior and make key business decisions. Customer Analytics For Dummies gets you up to speed on what you should be testing. You'll also find current information on how to leverage A/B testing, social media's role in the post-purchasing analytics, usability metrics, prediction and statistics, and much more to effectively manage the customer experience. Written by a highly visible expert in the area of customer analytics, this guide will have you up and running on putting customer analytics into practice at your own business in no time. Shows you what to measure, how to measure, and ways to interpret the data Provides real-world customer analytics examples from companies such as Wikipedia, PayPal, and Walmart Explains how to use customer analytics to make smarter business decisions that generate more loyal customers Offers easy-to-digest information on understanding each stage of the customer journey Whether you're part of a Customer Engagement team or a product, marketing, or design professional looking to get a leg up, Customer Analytics For Dummies has you covered.

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Marc Benioff Customer Obsessed. A Whole Company Approach to Delivering Exceptional Customer Experiences


Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud. What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology. Learn the keys to competitive advantage in the digital era Gain insight into each element that affects customer experience Harness the power of the cloud to achieve customer success Follow a prescriptive framework for optimizing customer experience We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.

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Juana Martinez-Neal Alma and How She Got Her Name (Unabridged)

Dennis Snow Unleashing Excellence. The Complete Guide to Ultimate Customer Service


A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine «leadership actions» that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

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Craig Christensen Closing the Sale


Customer Success Leads to Your Success If you liked  Crucial Conversations ,  The Challenger Sale  or books by Grant Cardone, you’ll love  Closing the Sale . Guide the conversation.  Closing is a process, not an event. In the closing process, there are inevitably many conversations with a variety of potential clients.  Closing the Sale  will teach you how to influence good decisions to achieve mutually beneficial outcomes from these conversations. Turn talking into decision making.  For clients, decision making can seem daunting. They may often favor the noncommittal «maybe» over the decisive «yes» or «no.»  Essential Secrets to Closing the Sale  will teach you how to help your clients make the best possible decisions for both their business goals and your own. Customer success is your success.   Closing the Sale  will show you how to attain the only real success. the win-win situation. Because the more you focus on creating success for your clients, the more successful you will be. Closing the Sale  will teach you the five essential skills to the sale closing process: Identify the  End in Mind  DecisionAddress Client Key BeliefsResolve ObjectionsPrepare the Conditions for Good Decision MakingOpen Purposefully, Close Powerfully

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John R. DiJulius, III What's the Secret?. To Providing a World-Class Customer Experience


What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

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Maria Martinez, Executive Vice President and Chief ...

Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco. As a member of the executive leadership team, Martinez oversees Cisco's $13B Services and Customer Success organizations that are responsible for helping customers transform their businesses through Cisco's broad portfolio of software, subscription and services offerings.

Maria Martinez - Founder and Independent Consultant ...

Maria Martinez Founder of Customer Experience Consulting Services New London/Norwich, Connecticut Area 500+ connections

Maria Martinez - San Francisco, California | Professional ...

View Maria Martinez’s professional profile on LinkedIn. LinkedIn is the world's largest business network, helping professionals like Maria Martinez discover inside connections to recommended job ...

Cisco's Maria Martinez Talks Customer Success

Watch the recording of Gainsight's LinkedIn Live AMA with Nick Mehta and Maria Martinez, where they talk about all things customer success.

Maria Martinez - salesforce.com

Maria Martinez, President, Global Customer Success & Latin America. Mar 28, 2018 By Maria Martinez Understanding What It Really Means to be “Customer Obsessed” As more businesses adopt a customer-centric focus and this becomes the norm, this advantage will come to an end. Companies that are unable to provide positive customer experiences will be threatened by the growing number of ...

Customer Success: The Strategic, Financial and Organizational Journey by Maria Martinez, Salesforce

Maria Martinez, President, Global Customer Success at Salesforce - Dublin Tech Summit 2017 - Duration: 27:21. Dublin Tech Summit 3,658 views. 27:21. Organizing for Recurring Revenues by Thomas Lah ...

Maria Martinez - Wikipedia

Maria Montoya Martinez (1887, San Ildefonso Pueblo, New Mexico – July 20, 1980, San Ildefonso Pueblo) was a Native American artist who created internationally known pottery. Martinez (born Maria Poveka Montoya), her husband Julian, and other family members examined traditional Pueblo pottery styles and techniques to create pieces which reflect the Pueblo people's legacy of fine artwork and ...

Maria Martinez, Author at Cisco Blogs

Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco. As a member of the executive leadership team, Martinez oversees Cisco's $13B Services and Customer Success organizations that are responsible for helping customers transform their businesses through Cisco's broad portfolio of software, subscription and services offerings.

Insurance Quotes | Maria A Martinez Insurance

Home • Auto Insurance • Home Insurance • Commercial Insurance • Health Insurance • Life Insurance • Contact Us • Customer Service • Compare Quotes. Maria A Martinez Insurance • 4006 Moore St Suite A, Houston, TX 77009 • Phone: 713-429-5077 • Fax: 832-530-4535 • Email: maria@mariaamartinezinsurance.com; Maria A Martinez Insurance | Website Development by EZLynx ...

Maria Martinez Profile | Facebook

Profile von Personen mit dem Namen Maria Martinez anzeigen. Tritt Facebook bei, um dich mit Maria Martinez und anderen Personen, die du kennen könntest,...

Maria Martinez | McKesson

Maria Martinez has served as executive vice president and chief customer experience officer at Cisco Systems, Inc. since April 2018. Previous to her role at Cisco, Ms. Martinez served in a variety of senior executive roles at salesforce.com, inc. including president, Global Customer Success and Latin America from March 2016 to April 2018; president, Sales and Customer Success from February ...

Salesforce.com Appoints Microsoft Veteran Maria Martinez ...

Martinez joins salesforce.com after an esteemed career that most recently included six years of strategic leadership roles at Microsoft, including professional services and customer support for all products, as well as nine years at Motorola heading its cellular infrastructure and applications businesses. Maria Martinez’s Role at Salesforce.com: • At salesforce.com, Martinez reports to ...

Maria Martinez Profiles | Facebook

View the profiles of people named Maria Martinez. Join Facebook to connect with Maria Martinez and others you may know. Facebook gives people the power...

Compensation Information for Maria Martinez, Executive ...

As Executive Vice President and Chief Customer Experience Officer at CISCO SYSTEMS, INC., Maria Martinez made $14,981,420 in total compensation. Of this total $675,000 was received as a salary, $8,074,640 was received as a bonus, $0 was received in stock options, $6,161,149 was awarded as stock and $70,631 came from other types of compensation. This information is according to proxy statements ...

Maria Martinez | World Economic Forum

Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco. As a member of the executive leadership team, Martinez oversees Cisco’s $12.5B Services and Customer Success organizations that are responsible for helping customers transform their businesses through Cisco’s broad portfolio of software, subscription and services offerings.

Maria Martinez Net Worth (2020) | wallmine

The estimated Net Worth of Maria Martinez is at least $40 Million dollars as of 18 May 2020. Ms. Martinez owns over 5,000 units of Cisco Systems stock worth over $8,873,180 and over the last 6 years she sold CSCO stock worth over $16,137,913. In addition, she makes $14,981,400 as Executive Vice President and Chief Customer Experience Officer at Cisco Systems.

Maria Martinez im Das Telefonbuch - Jetzt finden!

Casanava Martinez Maria Del Carmen An der j B 17u le 4 ay ic 2b he 2 5, 4 54 6 094 3 4 4 9 3 5 Boc 3 ho ps1 l d t. Tel. 2 0 409 2 0 8 85 7 9 1 923 2 6 496 72 9 5 6 2 11 2. Kontaktieren Geschenke senden 2. del Martinez Maria Carmen Dr. 5 034 3 34 3 4 3 0 75n Me ...

Amazon.com: Customer reviews: Maria Martinez: Pueblo Potter

Maria Martinez was an Indian woman from the San Ildefonso Pueblo in New Mexico.The date of her birth is estimated to be between 1881 and 1887. She learned her skills as a potter when she was a child, but went on to perfect her work and become one of the most gifted of the Pueblo potters. Her "black-on-black" style pottery is world famous. Not far away from the San Ildefonso Pueblo is an ...

Maria Martinez, EVP & Chief Customer Experience Officer ...

Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco. As a member of the executive leadership team, Martinez oversees Cisco’s $12.5B Services and Customer Success organizations that are responsible for helping customers transform their businesses through Cisco’s broad portfolio of software, subscription and services offerings.

About Maria Martinez - MariaMartinezPottery.com

Maria Martinez (1884 - 1980) Of Tewa heritage of the San Ildefonso Pueblo in the Rio Grande Valley of New Mexico, Maria Martinez became world-renowned for her black-on-black pottery. Learning to make pots as a child from her aunt, Tia Nicolasa, and beginning with clay dishes she made for her playhouse, Maria was known as a potter among her peers. In 1908, Dr. Edgar Hewett, New Mexico ...

Contact Maria A Martinez Insurance

"At Maria A Martinez Insurance we give you the best customer service because we know how important you are. Get a free auto or homeowners quote with us today and see how much you can save." Get a quick quote. TYPE. LOCATION GO. Contact Maria A Martinez Insurance. Maria A Martinez Insurance 4006 Moore St Suite A, Houston, TX 77009 Phone: 713-429-5077 Fax: 832-530-4535 Email: maria ...

Maria Martinez - Digital Lifestyle - Maria martinez

Walking with people to create a lifestyle digital business. Empowering and guiding people with the steps to make faster this wonderful journey.

Maria Martinez - Vice President Marketing - mClinica ...

View Maria Martinez’s profile on LinkedIn, the world's largest professional community. Maria has 7 jobs listed on their profile. See the complete profile on LinkedIn and discover Maria’s connections and jobs at similar companies.

Maria Martinez - Startseite | Facebook

Maria Martinez – Antoniterstrasse 36-38, 55232 Alzey – Mit 4.3 bewertet, basierend auf 30 Bewertungen „Man kommt rein und fühlt sich direkt wohl ! Durch...

Maria N Martinez Profiles | Facebook

People named Maria N Martinez. Find your friends on Facebook. Log in or sign up for Facebook to connect with friends, family and people you know. Log In. or. Sign Up. Maria N Martinez. See Photos. Maria N Martinez (Maria N Martinez-Felan) See Photos. Works at CVS Caremark. Maria N. Martinez (Naty) See Photos. Customer Service Associate at The Home Depot. Maria N Martinez. See Photos. Maria N ...

Customer Success: How Innovative Companies Are Reducing ...

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue [Mehta, Nick, Steinman, Dan, Murphy, Lincoln, Martinez, Maria] on Amazon.com. *FREE* shipping on qualifying offers. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Maria Martinez Keynote Speakers Bureau and Speaking Fee

Maria Martinez`s Keynote Speaker Fee This reflects Maria Martinez`s U.S. Speaking Fee. $10,001 - $20,000. Languages Spoken. English, Spanish . Travels From . California, USA . We are actively working to have our public roster current with Keynote Speech titles, and Summaries. Some Speakers do not have a set title or summary for programs. Instead they customize for each. Other speakers only do ...

Maria Martinez: Latina STEM Pioneer - Hispanic Executive

Maria Martinez, EVP & Chief Customer Experience Officer, Cisco Systems Photo courtesy of Cisco Systems, Inc. February 25, 2019. By Lior Phillips. STEM; Tech; 2.25.19; W omen face an uphill battle in the worlds of science and technology, from STEM programs in early education all the way to the boardroom. The disparity is even greater for women of color. According to the National Center for ...

Maria Martinez | MARIA MARTINEZ

Für Kinder. Maria Martinez. Rainbow Club

Maria Garro Martinez - Customer Experience Analyst ...

Maria Garro Martinez Customer Experience Data Analyst en Verisure Securitas Direct Madrid y alrededores, España Más de 500 contactos. Únete para conectar. Verisure Securitas Direct. CEPADE - Universidad Politécnica de Madrid. Denunciar este perfil; Actividad. Desde hace un par de semanas Cruz Roja Argentina es cliente de Verisure, en su nuevo Centro de Operaciones de Emergencia para la ...

Ana Maria Lancheros Martínez - Customer manager Consumer ...

Ve el perfil de Ana Maria Lancheros Martínez en LinkedIn, la mayor red profesional del mundo. Ana Maria tiene 2 empleos en su perfil. Ve el perfil completo en LinkedIn y descubre los contactos y empleos de Ana Maria en empresas similares.

How Maria Achieved Thick, Full Hair (In Only 15 Days ...

Maria Martinez Happy Customer. Fight the Signs of Embarrassing Hair Loss With Real Science. 60 Day, 100% Satisfaction Guarantee. Save up to 38% OFF. Save up to 38% OFF. Save up to 38% OFF. Previous Post The 6 Most Common Questions Before Using Shapiro MD... Next Post Shapiro MD for Women - How To Maximize Your Results Never Miss a Deal. Never Miss a Deal . Menu. Our Blog. The Science of Hair ...

Maria Fernandez in der XING Personensuche finden | XING

Finde 416 Profile von Maria Fernandez mit aktuellen Kontaktdaten ☎, Lebenslauf, Interessen sowie weiteren beruflichen Informationen bei XING.

Maria Martinez | Foro Económico Mundial

Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco. As a member of the executive leadership team, Martinez oversees Cisco’s $12.5B Services and Customer Success organizations that are responsible for helping customers transform their businesses through Cisco’s broad portfolio of software, subscription and services offerings.

Maru María Martínez ☁️ - Human Experience Management ...

Maria is a great professional, very committed to achieving the established results, also ensuring great customer satisfaction. 1 persona ha recomendado a Maru María Únete para verlo. Ve el perfil completo de Maru María Martínez ☁️ para. Descubrir a quién conocéis en común; Conseguir una presentación; Contactar con Maru María ...

Maria Martinez Insurance - Insurance - 4006 Moore St ...

Maria A Martinez as a Manger enjoy working with the community. Educate clients about insurance questions and needs. I am a proud member of the community and I am proud to celebrate and support local events and programs in the community. Being able to serve is an important value because I believe in being a part of a positive social impact. Location & Hours. 4006 Moore St. Suite A. Houston, TX ...

María Auxiliadora Martínez Paredes - Customer Experience ...

Ve el perfil de María Auxiliadora Martínez Paredes en LinkedIn, la mayor red profesional del mundo. María Auxiliadora tiene 13 empleos en su perfil. Ve el perfil completo en LinkedIn y descubre los contactos y empleos de María Auxiliadora en empresas similares.

McKesson’s Board of Directors Appoints Maria Martinez as ...

Maria Martinez. Martinez has served as executive vice president and chief customer experience officer for Cisco since April 2018. In her role, Martinez oversees Cisco’s $13B Services and Customer Experience organizations that are responsible for helping customers transform their businesses through Cisco’s broad portfolio of software, subscription and service offerings. She also helps to ...

MARIA MARTINEZ fashion • since 1991 • for her • for him ...

MARIA MARTINEZ • Antoniterstr. 36-38 • 55232 Alzey. Phone +49 6731 498979 • mail [at] mariamartinez.de

Maria Martinez | 世界経済フォーラム

Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco. As a member of the executive leadership team, Martinez oversees Cisco’s $12.5B Services and Customer Success organizations that are responsible for helping customers transform their businesses through Cisco’s broad portfolio of software, subscription and services offerings.

María José Franchi Rodriguez – Graphic Design Specialist ...

Sehen Sie sich das Profil von María José Franchi Rodriguez auf LinkedIn an, dem weltweit größten beruflichen Netzwerk. 8 Jobs sind im Profil von María José Franchi Rodriguez aufgelistet. Sehen Sie sich auf LinkedIn das vollständige Profil an. Erfahren Sie mehr über die Kontakte von María José Franchi Rodriguez und über Jobs bei ähnlichen Unternehmen.

Profils Maria Martinez | Facebook

Afficher les profils des personnes qui s’appellent Maria Martinez. Inscrivez-vous sur Facebook pour communiquer avec Maria Martinez et d’autres personnes...

María Pilar MARTINEZ-RUIZ | PhD | University of Castilla ...

Maria Angeles GARCIA Haro María Pilar Martinez-Ruiz The aim of this chapter is to analyze a new concept value co-creation-that has emerged in the context of marketing and business management ...

Our Next Step in Customer Experience - Cisco Blogs

It's always great to read about Maria's views about Customer Experience!! Maria Martinez says: May 23, 2019 at 5:09 pm Thanks, Mitali! Look for even more in the near future! Hector Serrano says: April 6, 2019 at 7:12 am Maria is driving Cisco Customer eXperience to higher levels. Cisco's commitment to customers success nowadays is stronger than ever. Maria Martinez says: May 23, 2019 at 5:08 ...

Salesforce.com: Microsoft Veteran Maria Martinez is VP ...

Salesforce.com: Microsoft Veteran Maria Martinez is VP Customers for Life May 7, 2010. Salesforce.com has appointed Maria Martinez as executive vice president of Customers for Life, the company’s organization devoted to ensuring the success and longevity of its fast-growing customer base. Martinez joins salesforce.com after an esteemed career that most recently included six years of ...

María del Mar Martínez | McKinsey & Company

María del Mar has advised several institutions on growth programs through high-value customer segment approaches and product innovation in the areas of consumer credit and others. She has also led commercial transformations, including commercial productivity programs, rationalization of branch networks, remote channels scale-up (including digital), and the derived organizational and change ...

Maria Martinez | Forum Économique Mondial

Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco. As a member of the executive leadership team, Martinez oversees Cisco’s $12.5B Services and Customer Success organizations that are responsible for helping customers transform their businesses through Cisco’s broad portfolio of software, subscription and services offerings.

Maria Martinez – Head Global Data Acquisition / Director ...

Sehen Sie sich das Profil von Maria Martinez auf LinkedIn an, dem weltweit größten beruflichen Netzwerk. 3 Jobs sind im Profil von Maria Martinez aufgelistet. Sehen Sie sich auf LinkedIn das vollständige Profil an. Erfahren Sie mehr über die Kontakte von Maria Martinez und über Jobs bei ähnlichen Unternehmen.

Gerardus Blokdyk Customer Media A Complete Guide - 2020 Edition


Is it needed? Where can you get qualified talent today? Do you know what you need to know about Customer media? How will measures be used to manage and adapt? How do you accomplish your long range Customer media goals? This exclusive Customer Media self-assessment will make you the trusted Customer Media domain auditor by revealing just what you need to know to be fluent and ready for any Customer Media challenge. How do I reduce the effort in the Customer Media work to be done to get problems solved? How can I ensure that plans of action include every Customer Media task and that every Customer Media outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Media costs are low? How can I deliver tailored Customer Media advice instantly with structured going-forward plans? There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Media essentials are covered, from every angle: the Customer Media self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Media outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Media practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Media are maximized with professional results. Your purchase includes access details to the Customer Media self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: – The latest quick edition of the book in PDF – The latest complete edition of the book in PDF, which criteria correspond to the criteria in… – The Self-Assessment Excel Dashboard – Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation – In-depth and specific Customer Media Checklists – Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

5653.08 RUR

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Heike Maria Johenning Reise Know-How CityTrip Moskau

Heike Maria Johenning Reise Know-How CityTrip Kiew

Gerardus Blokdyk Digital Customer Experience A Complete Guide - 2020 Edition


Which area in your organization has primary responsibility for aspects of digital customer experience initiatives? How big of a challenge do barriers pose in your ability to deliver personalized digital customer experiences? How mature is your digital customer experience strategy? How frequently do you update digital customer experiences? How much responsibility does a brand need to take for its digital customer experience? This instant Digital Customer Experience self-assessment will make you the established Digital Customer Experience domain visionary by revealing just what you need to know to be fluent and ready for any Digital Customer Experience challenge. How do I reduce the effort in the Digital Customer Experience work to be done to get problems solved? How can I ensure that plans of action include every Digital Customer Experience task and that every Digital Customer Experience outcome is in place? How will I save time investigating strategic and tactical options and ensuring Digital Customer Experience costs are low? How can I deliver tailored Digital Customer Experience advice instantly with structured going-forward plans? There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Digital Customer Experience essentials are covered, from every angle: the Digital Customer Experience self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Digital Customer Experience outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Digital Customer Experience practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Digital Customer Experience are maximized with professional results. Your purchase includes access details to the Digital Customer Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: – The latest quick edition of the book in PDF – The latest complete edition of the book in PDF, which criteria correspond to the criteria in… – The Self-Assessment Excel Dashboard – Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation – In-depth and specific Digital Customer Experience Checklists – Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

5653.08 RUR

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William Walker Atkinson THE SECRET OF SUCCESS: How to Achieve Power, Success & Mental Influence (Complete William Walker Atkinson Collection)

Melanie Martinez Melanie Martinez - K-12 (colour)

Jeanne Bliss Chief Customer Officer 2.0. How to Build Your Customer-Driven Growth Engine


A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers. 1. Manage and Honor Customers as Assets 2. Align Around Experience 3. Build a Customer Listening Path 4. Proactive Experience Reliability and Innovation 5. One Company Accountability, Leadership & Decision Making Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning. Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine. Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).

2054.17 RUR

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Karen Fredricks S. SugarCRM For Dummies


SugarCRM is an innovative customer relationship management software solution that enhances your company’s marketing effectiveness, drives sales performance, improves customer satisfaction, and provides executive insight into business performance. SugarCRM For Dummies will show you to take advantage of this free, open source CRM application to boost your sales and please your customers. This guide helps you choose the flavor of Sugar you need, acquire and deploy it, set up accounts and contacts, and organize your day. You’ll first learn how to install SugarCRM, customize user preferences, create databases, and import contacts from other software. Next, you’ll discover how to extend SugarCRM’s capabilities to meet needs unique to your business. You’ll also find out how to: Schedule appointments, link them to records and notes, and organize your sales opportunities Build campaigns, track their success, and grow your contact list with Web-to-lead forms Manage customer issues and forums to exterminate software bugs Send e-newsletters and automate customer e-mail communication with templates Take advantage of a complete recipe book for SugarCRM administrators Improve sales performance with SugarCRM Provide great service to your customers Develop searchable libraries and FAQs Create and share documents SugarCRM For Dummies will get you quickly up to speed on this customer relationship management software so you can enhance your business. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

3080.52 RUR

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Maria Parloa Camp Cookery or How to Live in Camp

Maria Parloa Camp Cookery. How to Live in Camp

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